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RockCloud Cookie Policy

  • This RockCloud Cookie Policy (the “Policy”) outlines the general policies, practices and types of cookies that RockCloud (“RockCloud”, “we”, “us” or “our”) may use to improve our services and your experience when visiting our website. For the purposes of this Policy, the “Site” means rockcloud.net.

    Cookies are small pieces of text used to store information in a web browser. They are used by many websites to store and receive identifiers and other information on devices such as mobile phones and computers. Our Site and services use cookies and other similar technologies (collectively referred to in this Policy as “cookies”) in order to provide you with a better service and to improve our Site and services generally. For example, we may use cookies to recognise that you are a returning visitor. We may also use that information to deliver services that match your preferences and to manage and measure the effectiveness of our marketing.

    We may also include tracking pixels — small graphic images — in our marketing communications in order to measure engagement. These cookies may be set by us or by third parties we work with to support our marketing activities.

    Parts of our Site function correctly without cookies, and you can generally choose whether to accept them. Most web browsers are set to accept cookies by default; you can nevertheless delete cookies yourself through your browser’s cookie manager by following the instructions provided by your browser. Please note that disabling cookies will reset your session, disable automatic sign-in and may adversely affect the usability and functionality of our Site and the services we are able to provide.

    You can enable or disable cookies using the built-in features of your web browser. To learn more about controlling cookie settings in your browser:

  • If you would like to know more about cookies, or how to control, disable or delete them, please visit http://www.aboutcookies.org for detailed guidance. In addition, certain third-party advertising networks, including Google, allow users to opt out of or customise preferences associated with their internet browsing. To learn more about this feature from Google, click here.

  • The cookies used on our Site are detailed below.

  • Functional Cookies

    Functional cookies are necessary to help our Site and services operate as intended. They include, but are not limited to:

    • Cookies from Intercom.com — these cookies keep the on-site chat working smoothly.
    • rc::c from Google.com — this cookie is used to distinguish between humans and bots.
    • Cookies from rockcloud.net — used for site analytics and on-site behaviour, for chatting and communicating with us, and to allow you to sign in to our services and remain signed in.

  • Analytics Cookies

    These cookies help us understand how visitors reach and use our Site so that we can measure and improve its performance. The analytics cookies we use include:

  • We may also include tracking pixels — small graphic images — in our emails in order to determine whether a message has been opened and whether links have been clicked. If you do not wish to receive tracking pixels in the emails we send you, you will need to disable HTML images in your email client, although this may affect how other emails you receive are displayed.

  • Advertising and Targeting

    These third-party cookies are placed by third-party advertising platforms or networks to collect information about the pages you visit and the actions you take on our Site, so that they can later serve you relevant advertisements for RockCloud products and services, for example when you visit certain third-party sites. These cookies also track advertising performance.

    • Bing Ads — advertising platform. Learn more here. To opt out, visit this page.
    • X (Twitter) — analyses browsing activity to build user profiles, and serves as an advertising platform. Learn more here. To opt out, visit this page.
    • Facebook Ads — analyses browsing activity on our Site to track advertising effectiveness, build custom audiences and improve retargeting. Learn more here. To opt out, visit this page, whether you are a Facebook user (through your ad preferences) or not (through the Digital Advertising Alliance in your jurisdiction).
    • Google Ads — provides internet advertising services. Learn more here. To opt out, visit this page.
    • LinkedIn Insights — analyses browsing activity across sites to build user profiles, and serves as an advertising platform. Learn more here, including how to opt out whether or not you are a LinkedIn user (through your ad preferences, or through the Digital Advertising Alliance in your jurisdiction). LinkedIn account holders can opt out specifically of LinkedIn using certain categories of data to show more relevant advertising, and LinkedIn visitors can opt out as well.
    • Quora.com — analyses browsing activity on our Site to track advertising effectiveness, build custom audiences and improve retargeting. Read more and opt out.

  • Cookie Support

    If you have any questions or concerns about our cookie policy, please contact us at [email protected].